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FREQUENTLY ASKED QUESTIONS
What Geographical area does Reino Linen Service cover?
Reino Linen Service provides services to customers within a 200 miles radius. We will go beyond the 150 mile radius so please check with us if you are interested in our services. Click here to see a map with our location.
 
What if I use only a small amount of linen in my practice or clinic?
Our customers have varying linen needs. No account is too big or too small.
 
What services does Reino Linen offer?
Our expertise is handling healthcare linen. We have decades of experience and understand the special care it requires. Most of our customers own their own linen but we also service customers who prefer to rent their linen. Please check with us for more details about how we can help you set up the optimal linen service for your operation.
 
If I own my linen, how do you keep it separate from the linen owned by your other customers?
Your linen is kept separate throughout the entire process. From the time we pick it up at your facility to the time we return it to you.
  • Each one of your carts of soiled linen is weighed when it arrives at our plant.
  • Your linens are assigned a color-coded identification, which follows them throughout the process.
  • All of your linens are sorted and washed separately, according to each items temperature and chemical requirements.
  • After being washed, each load of your linens is dried, ironed and/or folded separately.
  • Your clean, dry linens are placed in plastic lined carts, which are coded with your organization's identification.
  • Each cart is weighed. This clean-dry weight is recorded and provided back to you in a report that also includes the incoming soil weight.
 
What if a wallet, ring, or other item gets mixed in with the soiled linen?
We track and report all foreign items that are mixed in with your soiled linens. We return items to you as quickly as possible, usually on the same day or within 24 hours.

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